Eastside Village Renters FAQ’s

We are so excited to welcome you to Eastside Village.

As we get closer to your move,  we wanted to share some important information to ensure your move is as easy and seamless as possible.

Some common queries we have been finding:


How long is the lease?

All of the apartments are individually owned. We are under instruction from most rental providers to secure leases of a minimum twelve-month term. Some rental providers may consider leases of six months or more.

Leases of less than six months will not be considered.

Are Pets allowed?

The rental provider may provide permission for you to keep a pet at the property providing you understand and acknowledge the following conditions:

  1. That the apartment be kept clean and free from animal droppings.
  2. That, in the event of any fleas being present as a result of the animal, it will be your responsibility to arrange for flea fumigation of the property prior to vacating the premises.
  3. You are responsible to repair any damage to the property caused by the animal.

What is the formal address of Eastside Village?

The formal street address is 757 Toorak Road, Hawthorn East.

Can I please sign my lease?

As these apartments are brand new and yet to settle, we are unable to provide you with a lease. You should have received a draft lease to review, which will be sent for your signatures once settlement takes place.

We are anticipating all apartments to settle by the end of June. Once formal notification is received, we will go ahead and send a formal lease. The commencement date of your lease is dependent on settlement taking place, so commencement may be subject to change.

Do I need to book my move-in date with the Building Manager?

Yes, all renters are required to book their move with the Building Management. Please note all move-ins are strictly by booking only. We will provide you with further move-in details once available.

Can I measure my apartment prior to moving in?

You are welcome to attend one of our general weekday inspections in order to measure your apartment. Please check our website for times and advise us of the inspection time you will be coming to measure up.

Please note, we are extremely busy on the weekend inspections and won’t be able to accommodate you on Saturday’s.

How do I obtain my keys on move-day?

Once your move-in time has been confirmed with building management, please contact us to arrange a suitable and coinciding key collection time. You will be required to collect the keys from our South Melbourne office. If your lease commencement date is on a Saturday, please suggest a time after 1pm on the Friday before.

Please note that the bond will need to be paid and funds must be cleared prior to the lease commencement date. We cannot hand over keys without payment of the bond. 

Can I have extra keys?

You will be given one full set of keys per person on the lease. We can provide additional sets by placing an order through building management – please note any additional sets of keys will be at your cost.

Where’s my apartment’s allocated car space and storage cage?

If your apartment comes with a car space and storage cage, you will be provided with the bay number for your car space as well as the storage cage number.

How is my monthly rent calculated?

Your monthly rent is calculated based on the formulas below.

  • Weekly rent payments: divide the weekly rent by 7, e.g. $420 per week ÷ 7 = $60.00 per day
  • Annual rent payments: multiply the daily rent by 356, e.g. $60.00 per day x 365 = $21,900.00 per annum
  • Monthly rent payments: divide the annual rent by 12, e.g. $21,900.00 per annum ÷ 12 = $1,825.00 per month

Inside the Apartment

What about hanging up artwork or pictures?

If you would like to hang pictures that require nails, you must always ask your property manager first for permission. If you do not gain permission first and nail holes into the wall this will need to be rectified before the end of your lease. You are welcome to use adhesive hooks, however, these can sometimes damage painted/wall paper surfaces. If damage does occur, you will be held responsible to fix this before the end of your lease.

Can I mount my TV on the wall?

Yes, you can. Provided:

  • It is installed in a professional manner or by a professional;
  • Upon vacating you patch and paint the wall to ensure the wall is left in the same condition as it was when you moved in.

Do all apartments come with blinds?

Yes, all apartments will be fitted with blinds. Most will be pre-fitted prior to your lease commencement, however, some apartments may have temporary blinds for the first 7 – 10 days.

Common Areas

Can visitors use the common areas?

Visitors of the apartments can only use the facilities if accompanied by a resident of the complex. Visitors are not permitted to use facilities on their own without supervision.

Are there any car permits provided?

Council does not provide any permits for on-street parking.

Is there a car wash bay?

There are no car wash bays on site.

Car Stackers (if applicable to your apartment)

How do I use my car stacker? Are there any costs involved?

If you have a car stacker, please note there will be inductions for all residents. These will be available for you to book in as your lease commencement approaches. You will not be able to use your car stacker or shuffler until you have been inducted. Please ensure you book in prior to moving in so you can use your car space from the day you move in.

There will be a cost of approximately $100.00 for the induction. We encourage all rental providers to reimburse renters for this expense but cannot enforce that they do so.

What are the measurements and weight restrictions?

– Maximum Weight 2,600kg
– Maximum Height 1.75m (Limited apartment spaces can support 2.0m)
– Maximum Length 5.0m
– Maximum Width 2.4m

For more information about the car stacker system at Eastside Village, please click here.

Connection of Utilities

NBN Connection fees

When a brand new property is occupied and the NBN connected for the first time, there is an initial connection fee of $300.00. You will be reimbursed for this fee should you wish to proceed with NBN connection. Please email your paid invoice to the property manager. 

Water

As water is separately metered, you will be required to have a water account with South East Water.

Defects & Maintenance

If there is any defects or maintenance, who do I report it to?

It is important that you report any defects or maintenance issues to your Property Manager immediately as the builder is required to attend to maintenance or defects within the first three months after completion.

Once reported, your Property Manager will coordinate access with the builder. We will make an introduction to your property manager once you have moved in.

If there is any urgent maintenance outside of office hours between Monday-Friday 9:00 am – 5:30 pm that cannot wait until the next business day, please refer to the Urgent Repairs page for on-call contractors.

User guides & Appliance Manuals

You will receive all the information relating to the use of appliances and caring for the finishes inside the apartment when you move in.